TRDEZ – Support

Your Partner in Every Step

TRDEZ is dedicated to supporting you through your financial journey. Whether you need service information, investment guidance, or technical help, our experts are here for your seamless experience.

Mostly Asked Questions

My account and login

Your information

- Your data, our fortress.
- Security built for peace of mind.

Account Security

- Accounts protected, investments empowered.
- Safeguarding your financial future.

Is signing in from a new device safe?

- Seamless access, secure every step.
- Your login, always protected.

Bank transfers and linking

What are my bank transfer options ?

You can initiate transfers between your linked accounts or send money to external accounts. For external transfers, you may have a choice between standard transfers (taking 1-2 business days) and expedited transfers

How do I link a new bank account number ?

Linking a new account is easy! Simply go to our website and navigate to the policy & procedure section. There, you'll find options to add a new account by providing your bank's routing number and account number. Or you can connect with one of our support assistants.

Is it safe to link my bank account to your platform ?

We prioritize the security of your financial information. We use industry-standard security measures to protect your data, including encryption and secure login protocols. For more details, please refer to our Security Center.

Trading and Markets

What markets can I trade on ?

Our platform offers access to a wide range of markets, including stocks, options, ETFs, and potentially even futures contracts depending on your account type. Explore our investment options to find the perfect fit for your goals.

What are the different order types available ?

We provide a variety of order types to suit your trading strategies. These may include market orders for quick execution, limit orders for price control, and stop-loss orders to manage risk. Learn more about order types in our educational resources.

Account freeze/block & unfreeze/unblock

How can I freeze/block & unfreeze/unblock my trading account

To freeze/block & unfreeze/unblock your account, please send us an email to stoptrade@trdez.com with your regestered email ID or click here. You can also call us on 1800 2682 899 or 020 6909 9999

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